To your Business’ voice, Citec gives it a face.

The wide spread of Avatar multimedia originates in meeting places and on-line games on  Internet. The large amount of contacts registered by the current interaction services with the public, requires a considerable amount of telephone assistant representatives, hence the necessity of effective automated systems to help support customer care.

The automation of services dealing with large audience enable such companies to limit staff and structure costs, while streamlining effectively the amount of contacts without limiting the quality of the service.

CITEC, in partnership with V-Minds, integrates the most innovative technologies to create AVATAR applications for - Video surveillance - Virtual Assistants - Virtual tour guides.

The high-light of the Virtual Assistant developed by CITEC with V-Minds technologies is the extensive usage of extremely innovative characteristics compared to the main applications of Avatar available on the Italian and international markets.

The innovation of CITEC's Avatar, is it's natural and smoothness in simulating  human behaviour, noticeable in the manner of speaking, in personality traits, emotions, intelligence and moods. Other characteristic of great innovation is the conviviality of the open or closed dialogue with theuser , with the ability to identify and solve problems.

The smoothness of the language in verbal interaction uses voice recognition derived from adaptive algorithms of inferential statistics, which reconstructs the language on the basis of the frequency of the association between words. In the case of the written language, Avatar turns to the use of semantics analysis systems, using intelligent agents operating on an encyclopaedia semantic appropriately filled.

The intelligence of such a virtual assistant, can identify the user’s needs, even when it is expressed unclearly or ambiguously, accompanying the solution of the problem. Technically, the innovativeness of CITEC's Virtual Assistant is the use of a dedicated protocol that allows for the normalisation of all circulating information and data. It follows whichever data base, or encyclopaedia semantics, put together in a simple way with Avatar.