The automation of large audience related services enables companies that needs to get through large amounts of daily contacts, to limit staff and structure costs, effectively streamlining the amount of contacts without reducing the quality of the service.

Offering your customers a valid alternative to telephone contact, is therefore, extremely advantageous in both economic terms and company image.

CITEC boasts prestigious alliances with strategic partners:

• Loquendo™, world leader for vocal technology;


• Nuance™, world leader for voice dictation solutions, speech recognition for mobile telephony and imaging.

CITEC integrates the most innovative technologies for the creation of reliable and flexible voice applications – Customer assistant services - Debt collection - Marketing and sales – and also for specific needs, personalized on traditional and mobile telephony.

The CITEC offer for automatic voice processing includes:

• Turnkey projects for the voice management in relationships with large audience and for voice portals.


• Supply the technology and platform for Loquendo™ and Nuance™ technology and platform the Italian market, with innovative solutions for text to speech, voice recognition and dictation in the mobile field for entertainment and automotive sectors


• Structuring of Interactive Service Centres (voice, video, data and images in multimodality)


• Professional Services and Support, like Voice User Interface and audio studio for the recording of telephone messages

Contact Centre solutions help to implement effective strategies of customer segmentation, tracking the performance of the operators and forwarding customer calls to the best suited operator to resolve the problem.

Your top customers will automatically be identified and their call will be assigned higher priority, leaving the decision about service modality – voice, voIP, email, chat, web-call-back e fax – free to access.