1. Multichannel platform
(Gruppocitec/Articoli - English (United Kingdom))

... devices), TV, Contact Centre, E-mail, chat, for the transmission of voice, video, text and web images using standard language like VoiceXML, HTML and USSD. USSD (Unstructured Supplementary Service ...

2. Recording Systems
(Gruppocitec/Articoli - English (United Kingdom))

... for the Contact Centre: based on web architecture, it allows you to simplify the recording process of the calls, by providing all the useful tools to manage the customer better. The Call-Centre ...

3. Contact Centre - IVR
(Gruppocitec/Articoli - English (United Kingdom))

Customer loyalty is based on the quality of your response. The Contact Centre systems must ensure a daily response to the various specialised and diverse needs of the customers by providing information, ...

4. News
(Gruppocitec/Articoli - English (United Kingdom))

... for excellence in the contact center market, CITEC has deployed numerous large-scale telecommunication projects at leading companies, including Telecom Italia, Wind, Vodafone and Albacom. The VAR partners ...

5. Useful links
(Gruppocitec/Articoli - English (United Kingdom))

www.club-cmmc.it/ Customer Management Multimedia Callcenter. It associates companies and workgroups that act CRM strategies through Contact Center usage.   www.crmvillage.it ...

6. System Integration
(Gruppocitec/Articoli - English (United Kingdom))

... for Contact Centres, CITEC has established a contract with the American company Aspect, for which, it is the Italian distributor and competence centre  reference. As part of design activities the ...

7. Voice
(Gruppocitec/Articoli - English (United Kingdom))

... contacts, to limit staff and structure costs, effectively streamlining the amount of contacts without reducing the quality of the service. Offering your customers a valid alternative to telephone ...

8. Avatar
(Gruppocitec/Articoli - English (United Kingdom))

To your Business’ voice, Citec gives it a face. The wide spread of Avatar multimedia originates in meeting places and on-line games on  Internet. The large amount of contacts registered ...

9. Markets
(Gruppocitec/Articoli - English (United Kingdom))

... PAC/PAL, Defence Distribution and Services. Finally, even the Consumer market could become the target of customer business. CITEC integrates the latest technology in the implementation of Contact ...

10. Business
(Gruppocitec/Articoli - English (United Kingdom))

...  Systems and solutions of the Contact Centre evolution Integration and Voice Technology Integrated Services and Applications for IT Hi-Tech Products Professional Services CITEC's ...

11. Partner
(Gruppocitec/Articoli - English (United Kingdom))

... acquires Envox, leading provider of platforms for creation and management of voice/video solutions and Contact Centres. Market leader for integrated services and IT applications.  ...

12. Piattaforma multicanale
(Gruppocitec/Articoli)

... “pull” e “push” – su web, telefonia, WAP, SMS, PDA (computer palmare), TV, Contact Centre, E-mail, chat, per la trasmissione di voce, video, testo e immagini web utilizzando ...

13. Sistemi di Registrazione
(Gruppocitec/Articoli)

... la soluzione di Recording Management per Contact Centre: basata su architettura web, consente di semplificare il processo di registrazione delle chiamate, fornendo tutti gli strumenti utili a gestire al ...

14. Contact Centre - IVR
(Gruppocitec/Articoli)

La fidelizzazione del Cliente passa dalla qualità delle vostre risposte. I sistemi di Contact Centre devono garantire quotidianamente una risposta specialistica alle diverse e molteplici esigenze ...

15. News
(Gruppocitec/Articoli)

... mondiali nel settore Ict. E’ stato recentemente siglato l'accordo di partnership con Voxeo/VoiceObject™, leader  mondiale per soluzioni di Contact Centre, trattamento voce, mobile ...

16. Link Utili
(Gruppocitec/Articoli)

www.club-cmmc.it/ Customer Management Multimedia Callcenter. Associa aziende e gruppi che attuano strategie Crm attraverso contact center.   www.crmvillage.it La comunità italiana sul CRM ...

17. System Integration
(Gruppocitec/Articoli)

... Sul segmento di mercato dei Contact Centre, CITEC ha integrato le tecnologie di Contact Centre Aspect ponendosi come Competence Centre per i sistemi IVR (Interactive Voice Response). Nell’ambito ...

18. Voce
(Gruppocitec/Articoli)

... telefonici Le soluzioni per Contact Centre consentono di attuare valide strategie di segmentazione della clientela, monitoraggio delle prestazioni degli operatori e indirizzamento delle chiamate ...

19. Mercati
(Gruppocitec/Articoli)

... di Contact Centre anche su infrastrutture esistenti rivolti ad una vasta gamma di utenza, dalle aziende piccole e medie fino a quelle mission-critical per applicazioni carrier-grade. Nel mercato VAS, ...

20. Business
(Gruppocitec/Articoli)

... L’offerta CITEC comprende: Sistemi e soluzioni di Contact Centre evoluto Integrazione di Tecnologie Vocali Sistemi Integrati ed Applicativi per l’IT Prodotti Hi-Tech Servizi Professionali ...