VoiceObjetcts Featured Opus Research Report.

Download

Automatic speech recognition

Download

Productivity Self Service Phone Portals Study

With today’s financial markets uncertain, it’s a good time to start thinking about how to save money with your phone self-service system. Learn more about cost savings from Dr. Ingo Bors’ white paper on how to double your productivity when maintaining state-of-the art VXML-based self-service phone portals. The time and effort required to maintain a self-service phone portal can quickly dwarf the original purchase price of the components. This paper documents the elements of phone self-service maintenance and compares two approaches: a hand-coded Java/VXML system versus an easy-to-manage VoiceObjects-based system.

Download

Frost e Sullivan: ROI per VoiceObjet Self-Service Phone Portals

The next generation of voice self-service expands IVR functionality and changes the underlying deployment model. The new wave of tools brings benefits that go beyond cost control into the more exciting areas of revenue, customer experience improvement and better operational efficiency. To clarify the benefits and ROI of alternative VXML application solutions, this paper contrasts two options: a software solution from VoiceObjects versus a state-of-the-art VXML solution for deploying self-service phone portals.

Download